Our Guarantees
Guarantees That Make HVAC Investment in Northeast Philadelphia Easier
We Want Every Customer to Walk Away Happy
We're a licensed company and serious about our HVAC work. Every job we do comes with its own guarantee. You'll find the detail of each of those below. If you ever feel less than satisfied, we invite you to reach out to us by phone or contact form.
Our Guarantees
HVAC Installation Guarantee
A new heating and cooling system is a big investment. Trustco backs its AC and furnace installations with a one-year labor warranty and coverage for miscellaneous parts and materials used during the job.
Our Satisfaction Guarantee
Trustco's HVAC technicians take pride in their work and treat your home with respect. They will complete the job carefully, clean up when they are finished, and take personal responsibility for your satisfaction.
Our technicians are drug-free and will not smoke or use inappropriate language in your home. If our work or conduct does not meet these standards, we will address your concerns.
Manufacturer Warranty Coverage
Most new HVAC equipment comes with a manufacturer warranty lasting five to ten years. The exact term depends on the brand and equipment installed.
Manufacturer registration is required to receive the full warranty period. If the equipment is not registered on time, the manufacturer may not honor it.
Frequently Asked Questions
How long is Trustco Heating & Air’s installation labor warranty?
Trustco provides a one-year labor warranty on new system installations. This stands true whether the system is a mini-split, furnace, heat pump, or AC unit. If a problem related to our installation work comes up during that time, contact us so we can inspect it and determine the next steps.
Are installation parts and materials covered?
Yes. Trustco provides one-year coverage for miscellaneous parts and materials included with the installation. The exact items covered depend on what was used to complete your job.
How long is the manufacturer warranty on new HVAC equipment?
Manufacturer warranties generally last five to ten years. The exact warranty period depends on the equipment brand, model, and registration requirements.
Does my new HVAC equipment need to be registered?
Yes. Manufacturer registration is required to receive the full warranty term. If the equipment is not registered on time, the manufacturer may provide a shorter warranty period.
Is the manufacturer warranty the same as the labor warranty?
No. The manufacturer warranty covers eligible equipment and components according to the manufacturer’s terms. Trustco Heating & Air’s one-year labor warranty covers our installation work.
What does the satisfaction guarantee include?
Our satisfaction guarantee covers the quality of our work and the conduct of our technicians. We promise to treat your home with respect, work professionally, and address your concerns before considering the job complete.
What should I keep for my warranty records?
Keep your installation agreement, invoices, equipment warranty documents, model and serial numbers, and proof of manufacturer registration. These records may be needed if you request warranty service later.
Does every HVAC system receive the same manufacturer warranty?
No. Warranty terms vary by manufacturer, equipment model, and registration status. Review the documents included with your new system to confirm the coverage provided for your equipment.
Who should I contact if I have a problem after service?
Contact Trustco if you notice a problem after your repair, maintenance, or installation. We can inspect the system and help determine whether the issue stems from our work or the equipment itself.
What is not covered by Trustco's warranty?
Trustco's warranty does not cover damage caused by the homeowner, another contractor, or third-party equipment. It also excludes problems caused by misuse, neglected maintenance, power surges, or severe weather.
What is not covered by most manufacturer warranties?
Most manufacturer warranties cover defective equipment parts, not normal wear, routine maintenance, or labor. Wear items such as filters, belts, humidifier pads, UV bulbs, and thermostat batteries are typically excluded. Refrigerant, shipping costs and damage caused by outside factors may also be excluded. Exact coverage varies, so review the warranty provided with your equipment.